A year ago I had the great opportunity to find out about Firstbase Services and what they could do for my small business. I was at a crossroad as to how to grow my business effectively so I decided to take the leap and have them formulate a plan to rebrand my product and give my company a chance to grow. Well, using Firtsbase turned out to be the best decision I ever made!

With a simple questionnaire to start with, they were able to extract the finer details that were necessary to come up with a new business plan, logo, packaging, promotions package and an amazing new website. Even the experts in advertising have had nothing but great comments on our new look and already we’ve seen a marked increase in sales and reach.

Greg has a fantastic team and they were all great to work with. I would recommend their services to any business new or established!!! Thanks Firstbase Team!!!

Katherine Geiger – Owner, Fraser Valley Gourmet

I am very pleased with my new website produced by Firstbase Business Services!

The very professional Firstbase team was easy to work with and got a lot of work done in a short period of time. They were very courteous and knowledgeable and have provided excellent followup support.

I have no hesitation recommending them to anyone who needs a fine website for their business!

Greg Spafford better treat them right or I’ll start my own consultancy and hire them all away!!!!!!!!

And, during the project you get to have coffee and a biscotti when they hold a meeting. (But coffee is a bit strong, they should get some Timmies coffee for wimps like me.) :>):>):>)

Brian Higgs – President, Cascadia Instrumentation Inc.

Canadian HealthScan is one of the most advanced diagnostic Computed Tomography (CT) imaging clinics in BC. There is a great opportunity in this industry to educate the general public and the medical community about our services and our ability to reduce wait times for CT Scans. Firstbase was approached to assist with communication and increasing the revenue for Canadian HealthScan. Firstbase is providing us with an integrated marketing and communications program aimed at the medical community, corporations and general public. They have assisted with repositioning the clinic in the diagnostic imaging market and increasing awareness to the groups mentioned above. The program includes the following tasks:

In partnership with Firstbase, Canadian HealthScan has seen an increase with number of scans and the number of inquiries about our services. Our experience with the Firstbase team has been very positive and they have been supportive to our management team. We are very delighted with the level of professionalism that we received. We look forward to continuing work on the strategic development of Canadian HealthScan.

John Nesbitt – Director, Canadian HealthScan

EBUS Academy is the first and largest public distance learning program in BC. It is operated by School District #91 in Vanderhoof, BC and although it has been a successful eLearning program,rated #1 in the province of BC, there was a need to develop better branding and greater market awareness for the program.

We selected Firstbase Services from Abbotsford BC to develop an integrated marketing program beginning with research and planning that included: a market and environmental study, a market research report, a strategic marketing plan and finally, the implementation of the marketing plan. The marketing program was thorough, well implemented and we are pleased with the results.

They developed and managed our integrated plan which included: new brand development, a new website, online web-marketing, new marketing material, direct mail, tradeshow development, an incoming customer service help-line, public and media relations, and advertising.

The Firstbase team moved the project along skillfully. They employ a project management process that communicates well and is responsive. They initiate creative ideas and workable strategies. They gave us advice and direction that demonstrates their strong sense of the issues we face in our marketplace.

I have no hesitation in recommending Firstbase. If you have further questions, please contact me directly.

Ernie Mannering – Director, Nechako Lakes School District #91

On behalf of the Mental Health and Addictions Core Service Team, I would like to extend our thanks for all of your dedicated work on the Mass Communications Plan for the NWT Addictions Awareness Campaign contract.

You have provided us with an extensive report, one that will be receiving quite a high profile around the NWT. We were pleased with your clarity and honesty in the report and commend you on your efforts and professionalism in collecting such sensitive information on such an important subject matter.

It has been a pleasure working with you on this contract. We wish you the best of luck in your future endeavours.

Rachel Dutton-Gowryluk – Project Manager, Northwest Territories Health and Social Services

“I write this letter to offer others confidence in moving forward with the services offered by Greg Spafford and his team at Firstbase Services Ltd.

Enviro Vault Canada Ltd was primarily a Western Canadian supplier of our patented product used in the Oil and Gas industry. Our efforts to break into the US market as well as other sectors using storage tanks had seen limited results. In early 2009 I began discussions with Greg and his team, wherein the focus was getting to know me, and my company. Only after they had a full grasp of what we were all about did the actual marketing process begin. Now, roughly 9 months after the marketing efforts began, we are seeing greatly increased interest from Oil and Gas companies as well as tank manufacturers in the US. At a recent trade show in Farmington, New Mexico, we were repeatedly approached by interested users and builders. Talks are currently underway on a number of fronts and plans are in place for a full time Denver office.

This could not have been possible without marketing, and I now understand the important difference between sales and marketing. Building the brand and having our customers kept up to speed with our product development has turned the game for us from chasing people to get them information to receiving inquiries and following up with those who have already expressed an interest.

While initial meetings were held at Firstbase’ Abbotsford office, Greg did not hesitate when I requested his monthly presence at our Calgary office. We are building as a team and consider Greg and his staff an extension of our company.

Greg has been very fair with his billing and we feel that we are definitely getting good value for dollars spent. I can’t imagine real growth without real marketing, and Firstbase has the required marketing expertise. We look forward to continued dealings with Greg and Firstbase Services Ltd.”

Russ Hebblethwaite – President, Enviro Vault Canada Ltd.

“Thank you for the part Firstbase Services have played in Canadian Hazelnut’s leap from a large but simple commodity hazelnut farmer in BC to a value-added hazelnut oil and oil products producer that has a global vision.

Firstbase collaborated with us and helped us reach our goals and objectives to launch new organic products in local, regional and global markets. The market research was comprehensive and provided valuable market and competitive information. The business plan helped us get our initial funding, and the value continues to manifest itself as we move forward with the new Agri-Opportunities initiative.”

Pentti Hanninen, President – Canadian Hazelnut Inc.

“Firstbase experts examined our business situation and provided us with a customized business plan. Then they reviewed our potential operations and helped us recoup costs brought on by a recent expansion. They also organized our administration and marketing to be more efficient, which freed us up to more of what we do best – pamper our clients – a much more profitable situation.

They continue to provide us with ongoing coaching and mentoring and with their guidance and expertise, my business continues to grow. I can state without reservation that Firstbase is a great team to work with.”

Undine Miller, Owner – Undine Retreat Day Spa Inc.

“Firstbase worked with us on a comprehensive marketing communications program that is helping to develop new dealers in USA and Eastern Canada. This program include the complete re-branding of our website, all new creative materials and the addition of new dealer packages.

It’s been a pleasure working with the Firstbase team as they help in implementing a new strategic direction for our brand. They have always maintained a consistently high level of communication, guidance, professionalism and dedication to helping our business achieve its goals and objectives.”

Ken Boyce, CEO – Railcraft Aluminum Railing Systems